Frequently Asked Questions
Every situation is unique when it comes to mobile phone repair. Our highly skilled and professional service technicians are committed to providing you fast and friendly service and reuniting you with your device as soon as possible.
What types of Mobile phone or Tablet do you repair?
We repair all smartphones and tablet available in the market including Apple, Samsung, Motorola, Blackberry, HTC, Nokia and Huawei smartphones.
How do I know if I need the LCD repair or not?
If the actual screen of the phone is bleeding, white, or has any dead pixels then you’re going to need to select the LCD & Glass option as the LCD has suffered irreversible damage. Still not sure? Send a picture of the current condition of the phone while it is powered on to firstname.lastname@example.org and we will do our best to diagnose it.
Do you need my SIM card?
No we do not need your SIM card but without it we cannot fully test your device.
What is the repair process?
When you visit us for cellphone repair or tablet repair, we will review your device and provide an initial assessment of the problem. Based on the problem, we can offer a free estimate and time when you can expect to pick up your repaired mobile device. Depending on the severity of the problem, you are free to wait or return later for pick up. If it looks like it is a larger job than same day turnaround, we will let you know right away.
What is the typical turnaround time on repairs?
We know how important your device is to you and can usually repair and return your mobile phone within one hour. We carry a multitude of Smartphone replacement parts in stock. Plus, we stock large numbers of screen assemblies, charging ports, cameras, batteries, tablet supplies, and more. Some part may require a special order.
How much does it cost?
Once we diagnose the problem, we can provide an actual estimate based on your specific mobile phone repair needs. For a list of common problems like cracked screen repair, cracked glass repair and other mobile phone and tablet repairs, see the repair pricing guide for your market.
How will my data be returned to me ?
This depends of the amount of data recovered, however we can provide data on Dropbox, USB sticks, DVD’s and external hard drives to ensure you receive your data as soon as possible.
What happens if my data cannot be recovered ?
Unfortunately there are such cases if the device is too badly damaged or the data has been destroyed. In such a case we’ll simply ask you to cover the return shipping fee to courier your phone or tablet back to you.
What about my sim card ?
Typically we do not require the sim card from the phone, however most sim cards are used to store contacts and so may prove valuable if this is the type of data your are looking for. Please speak to our team if you are unsure.
What kind of parts do you use for repairs?
We only use 100% genuine parts where possible. If original parts are not available we will source the next best thing OEM parts from the same factories that produce the parts.
What payment methods do you accept?
We accept all major credit or debit cards as well as PayPal. If your coming to collect in person you can pay by cash. Payment by online bank transfer can be arranged by special request.